Effective Date: April 11, 2025
Welcome to Dotera. By accessing our website or using our services, you agree to comply with and be legally bound by the following Terms and Conditions. These terms govern your use of our digital platforms, service offerings, and communications. Please review them carefully. If you do not agree with any portion of these terms, we recommend discontinuing your use of our services.
1. Overview
Dotera (“we,” “us,” or “our”) is a full-service digital solutions firm that delivers end-to-end technology services including custom software development, UI/UX design, system architecture, API integrations, and strategic consulting. We partner with startups, enterprises, and agencies globally to deliver scalable, future-ready solutions tailored to business objectives. These Terms and Conditions establish the legal framework for our relationship with you (the client or user) and apply to all engagements involving our website, communication, and services. Your continued use of our platform indicates your acceptance of these terms.
2. Services Provided
Our services are built to empower businesses through technology. Whether you're building from scratch or optimizing an existing product, Dotera provides innovative, efficient, and scalable digital solutions designed to meet your strategic goals. Our core service offerings include, but are not limited to:
- Custom Web & Mobile Development
- UI/UX Design and Prototyping
- API and System Integration
- Project Consultation and Architecture Planning
- Ongoing Maintenance and Technical Support
3. Client Responsibilities
As a client, your cooperation and transparency are essential to ensure successful delivery. You agree to the following responsibilities when engaging with our services:
- Accurate Information: Clients must provide complete and accurate project details and expectations. Delays or errors due to insufficient or incorrect data are the client's responsibility.
- Content Ownership: Clients must ensure that all files, content, or assets provided to Dotera are legally owned or authorized for use.
- Lawful Use: All services must be used in accordance with applicable laws and ethical standards.
4. Project Engagement and Payments
Every project engagement begins with mutual consultation to outline the scope, deliverables, and timelines. Our team works closely with you to define requirements clearly, ensure alignment, and avoid ambiguity. The following terms apply to all project initiations and payments:
- Engagement: Projects are initiated through mutual communication or onboarding processes and will include clearly defined scopes, deliverables, and deadlines.
- Agreements: All agreements are binding once confirmed and are subject to written acknowledgment.
- Payment: Payment is due in full or in agreed milestones before development begins. Payments are non-refundable once services have commenced.
5. Delivery and Revisions
Dotera is committed to delivering quality results within the agreed timelines. We understand that projects evolve, and we accommodate necessary changes within reasonable limits. The following outlines our delivery and revision practices:
- Timelines: We strive to deliver all services within the agreed timeframes. Any expected delays will be communicated promptly.
- Revisions: Limited revisions are offered as outlined in your project agreement. Requests made outside the agreed revision scope may incur additional costs.
- Support: Post-delivery support is available within a defined period. Extended support can be arranged under separate agreements.
6. Refund Policy
All services are customized and non-refundable once project development has started. For details, please refer to our Refund Policy.
7. Data Privacy and Protection
We place the highest importance on protecting your privacy and data. Any personal or project-related data you share with us is handled securely and only used for service delivery. For full details, please refer to our Privacy Policy.
8. Intellectual Property
Dotera respects the ownership rights of all intellectual property. All assets created during your project are handled with transparency regarding ownership and usage rights. The following outlines our intellectual property practices:
- Client Ownership: Upon final payment, the client retains full rights to all deliverables, excluding third-party tools or frameworks.
- Dotera Materials: Any proprietary code, tools, or frameworks created by Dotera remain our intellectual property unless explicitly transferred.
9. Limitation of Liability
Dotera shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. This includes, but is not limited to, loss of data, business interruption, or missed opportunities. All services are provided 'as-is' unless otherwise specified in writing.
10. Indemnification
Clients agree to indemnify, defend, and hold Dotera, its team, and affiliates harmless from any claims, liabilities, losses, or expenses arising from a breach of these terms or misuse of our services, including any legal costs incurred.
11. Updates to Terms
Dotera reserves the right to amend or update these Terms and Conditions at any time. All updates will be posted on our website with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated terms.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States and any applicable international trade regulations.
13. Contact Information
For any questions, clarifications, or concerns regarding these Terms and Conditions, you can reach us through the following:
Mailing Address:
- Dotera HQ – 30 N Gould ST STE N, Sheridan, WY 82801, United States
- Pakistan Office – Office No. 117, Gosha-e-Ahbab, Phase 3, Multan Road, Lahore, Pakistan
