This Service Policy explains how Dotera provides digital services, manages project communication, handles timelines, revisions, support, payments, and service delivery for web development, UI/UX design, software development, eCommerce, automation, SEO, and digital consulting projects.
This Service Policy explains how Dotera provides digital services, manages project communication, handles timelines, revisions, support, payments, and service delivery for web development, UI/UX design, software development, eCommerce, automation, SEO, and digital consulting projects.
By requesting a quote, approving a project, making a payment, or using Dotera services, you agree to this Service Policy. This policy is designed to keep every project clear, professional, transparent, and aligned with agreed expectations.
01Active
Service Overview
Dotera provides professional digital services for businesses, startups, brands, and organizations.
Dotera offers digital services focused on helping clients build, improve, automate, and scale their online presence and business systems.
Website design, web development, landing pages, and business websites.
Custom software, dashboards, portals, APIs, and automation systems.
UI/UX design, eCommerce development, SEO setup, performance optimization, and ongoing maintenance.
02
Project Confirmation
A project starts only after scope, pricing, timeline, and requirements are clearly discussed and confirmed.
Before starting any work, Dotera discusses the project requirements, goals, deliverables, timeline, and pricing with the client.
Work begins after the client approves the quotation, proposal, or project scope.
Advance payment or milestone payment may be required before starting the project.
Any unclear requirement should be discussed before development begins to avoid confusion later.
03
Scope of Work
All services are delivered according to the agreed project scope and approved requirements.
The scope of work defines what Dotera will design, develop, integrate, optimize, or deliver for the client.
Scope may include pages, sections, features, modules, integrations, APIs, or design screens.
Any work outside the approved scope may require additional cost and time.
Changes in requirements after project start may affect the delivery timeline.
04
Client Requirements & Responsibilities
Clients must provide content, assets, feedback, approvals, and access required to complete the service.
To deliver services smoothly, clients are responsible for sharing accurate and complete project information on time.
Provide website content, images, branding files, business details, and references where required.
Share domain, hosting, CMS, API, payment gateway, or third-party access only when needed.
Give timely feedback and approvals to avoid delays in project delivery.
05
Timeline & Delivery
Project timelines depend on scope, complexity, feedback speed, content availability, and third-party dependencies.
Dotera aims to deliver projects within the agreed timeline, but delivery may depend on project complexity, client response time, and external service availability.
Estimated timelines are shared before or during project confirmation.
Delays in content, feedback, access, or payment may extend the delivery date.
Third-party issues such as hosting, APIs, plugins, or payment gateways may also affect delivery.
06
Revisions & Approval
Revisions are handled according to the agreed scope, and final approval confirms completion of the service.
Dotera provides revisions according to the agreed project scope and revision terms. Revisions should be clear, specific, and shared within the review period.
Minor changes may be included if they are within the approved scope.
Major redesigns, extra pages, new features, or changed requirements may require additional charges.
Once the client approves the final delivery, the project or milestone may be considered completed.
07
Payments & Service Continuity
Payments must be completed according to the agreed schedule to keep the service active and moving.
Payment terms are agreed before starting the service. Dotera may require advance payment, milestone payment, or full payment depending on the project type.
Work may be paused if payments are delayed or incomplete.
Final files, deployment, or handover may be completed after pending payments are cleared.
Third-party costs such as hosting, domains, plugins, tools, APIs, or licenses are usually paid by the client.
08
Confidentiality & Project Security
Client data, credentials, ideas, and project files are handled carefully and used only for service delivery.
Dotera respects client privacy and confidentiality. Any private data, project documents, credentials, or business information shared with us is handled responsibly.
Client credentials are used only for required project tasks.
Private business information is not sold, published, or misused.
Clients should change passwords or remove temporary access after project completion.
09
Maintenance & Support
Support and maintenance are provided according to the agreed support period or service plan.
Dotera may provide limited support after project completion if included in the agreement. Ongoing maintenance may require a separate monthly or custom support plan.
Free support, if included, applies only to issues related to the delivered work.
New features, redesigns, content updates, security monitoring, backups, and performance improvements may require a separate plan.
Issues caused by client edits, third-party updates, hosting problems, or external tools may require additional charges.
10
Service Updates & Contact
Dotera may update this policy when services, processes, or business requirements change.
Dotera may update this Service Policy from time to time to reflect changes in services, processes, pricing models, support terms, or business operations.
The latest version of this Service Policy will be available on this page.
