Maintenance & Support Solutions

Keep your digital products running smoothly with comprehensive maintenance and support services. At Dotera, we ensure your applications, websites, and systems remain secure, updated, and optimized for peak performance around the clock.

What We Offer

Our maintenance and support services combine proactive monitoring, rapid response, and continuous improvement to keep your systems running flawlessly and efficiently.

24/7 Technical Support

Round-the-clock technical assistance with dedicated support team for immediate issue resolution and customer queries.

Bug Fixes & Troubleshooting

Quick identification and resolution of bugs, errors, and technical issues to ensure smooth system operation.

Performance Monitoring & Optimization

Continuous monitoring of system performance, server health, and resource utilization with proactive optimization.

Security Updates & Patches

Regular security patches, vulnerability assessments, and updates to protect against threats and ensure compliance.

Tools & Technologies We Use

We leverage industry-leading monitoring, analytics, and management tools to deliver reliable and efficient maintenance services.

Monitoring & Analytics

New Relic | Datadog | Google Analytics | Sentry | Grafana

Cloud & DevOps

Support & Communication

Jira | Zendesk | Slack | Intercom | Freshdesk

Key Features & Benefits

Our maintenance solutions are designed to maximize uptime, enhance security, and ensure your systems perform optimally at all times.

Proactive Monitoring

Real-time monitoring and alerts to detect and resolve issues before they impact users.

Fast Response Times

Rapid issue resolution with guaranteed SLA response times and priority support.

Cost-Effective Solutions

Flexible maintenance plans that reduce downtime costs and prevent expensive emergency fixes.

Continuous Improvement

Regular updates, feature enhancements, and optimization recommendations for long-term success.

Frequently Asked Questions (FAQs)

What types of maintenance plans do you offer?

We offer flexible maintenance plans including Basic (monthly updates and bug fixes), Standard (24/7 monitoring and support), and Premium (proactive optimization and dedicated support team) tailored to your needs.

How quickly do you respond to critical issues?

For critical issues, we guarantee a response within 1 hour and resolution within 4 hours. Standard issues are addressed within 24 hours based on our SLA agreements.

Do you provide maintenance for applications built by other teams?

Yes, we can take over maintenance and support for applications developed by other teams after a comprehensive codebase review and knowledge transfer process.

What's included in your security maintenance?

Security maintenance includes regular vulnerability scans, security patches, SSL certificate management, firewall updates, malware scanning, and compliance monitoring.

Can I upgrade or downgrade my maintenance plan?

Absolutely! You can upgrade or downgrade your maintenance plan at any time based on your evolving needs and business requirements.

Do you offer emergency support outside business hours?

Yes, our Premium and Enterprise plans include 24/7 emergency support. We also offer after-hours support as an add-on for other plans.

Contact Information

547, Faisal Town, Block B, Lahore

orders@pxlperfects.com

+92 303 408 7599

Send Your Query

At Dotera IT, we cultivate talent through structured mentorship, expert-led tech workshops, and real-world project experience. Our teams are empowered with cutting-edge technologies such as React and Next.js, while continuous learning, certifications, and a growth-driven culture ensure sustained innovation and excellence.